Cancellations & Refunds
CANCELLATION OF ORDER
You must request for cancellation of an order within 12 hours of placing it, as most orders leave our processing centre as soon they are confirmed. You can place a cancellation request by calling Customer Care or writing to us at firstname.lastname@example.org
CHARGE BACK & REFUND ON CANCELLATION
Once your cancellation request has been accepted, we will refund the order amount via the same medium you transacted with us (i.e. Credit/Debit Card, Net Banking, PayPal, etc) or issue a store credit to your TLL account equivalent to the amount of your purchase.
Please note that it will take a minimum of 24-48 hours for this process to be completed.
TheLuxuryLabel.in offers a 14-day returns/exchange policy from the date of receiving your order.
CONDITIONS OF RETURN/ EXCHANGE
A no-questions-asked, 14-day returns/exchange policy with full refund will be made to the customer within 15 days of receiving your product.
However, TheLuxuryLabel.in would not accept returns or exchange on products that have been customized or altered or used or damaged.
Products returned must be unused, unworn, unwashed and undamaged. Returned items will only be accepted in their original packaging, which includes hangers, polyester bags, hang tags on garments and the designer’s label. Any items that are damaged, soiled or altered will not be accepted and will be returned to you. In the case of “Made To Order” products, we will not accept returns. However, you can exchange them in the case of sizing issues.
STEPS FOR RETURN/ EXCHANGE
Please register your case for returns with our Customer Care executives, who will accept the request and allot you with a Return Request Number (RRN). Please mention this RRN on the Return Request Form sent along your TheLuxuryLabel.in product parcel.
You can ship the product back to us at the address mentioned on the Return Request Form. Please use a reputed courier service provider for returning the product. We will offer you a store credit of Rs. 100/- for shipping the returned product to us.
On receipt, we will have the product inspected. On successfully completing all quality checks, we will proceed to refund you within 15 days.
Orders paid via Credit/Debit Card and Net Banking will be refunded/credited back to you in 14 working days. You will need to send us your Name, Account Number, Bank Name, Address, MICR Code and NEFT/RTGS Code to facilitate the transfer.
For all COD transactions, refunds equivalent to your product's purchase price will be credited directly into your TheLuxuryLabel.in account in the form of store credit.
If your order had a component of Gift Voucher or Store Credit, we will provide the refund in form of a fresh Gift Voucher or Store Credit of the same value to your account.
For exchanges over size issues, we will have the requested size dispatched within 3 working days.
In case the product under exchange is unavailable, a refund will be made in form of Store Credit.
An exchange will only be considered if the product you have ordered has sizing issues or if you’ve received the wrong colour/design. No alternate product will be offered in place of the product you have ordered.
If you are returning an order or a product that was purchased with an E-Gift Card, we will make the refund by issuing a new E-Gift Card via which you can shop for a new product at a later date.
Please note that returned orders received at our processing centre without authorisation from our Customer Care will not be entertained and sent back to you.
TRACK OUR RETURNS
You can track your returns once you have placed an exchange request with us. In cases where you have sent the product using your own courier service, please provide us with the AWB number via email for us to track it from our end as well.
You will know the shipping status of your exchanged product once we receive the returned product at our warehouse.
Note : While you return products to us, please use the TheLuxuryLabel.in courier service providers listed below:
DAMAGED OR DEFECTIVE ITEMS
In case your products are damaged during shipment, please contact Customer Care. We will work with you to replace the items as quickly as possible. If we are unable to locate a replacement, we will send it to you at no charge, and will ask you to return the damaged/defective item using our free return service.
INTERNATIONAL RETURN POLICY
RECEIVING CREDIT FOR YOUR RETURNS
You can expect a refund in the same form of payment used for purchase within 15 days of us receiving your returned product. Your refund will include the cost of the item plus any applicable sales tax minus any discounts if any.
Kindly take a note, customers who have ordered through the COD facility will be given store credit on the returned order/ product if any. If order had an element of discount, the same will be deducted while making the necessary refund.
By creating an account you will be able to shop with us, be up to date on an order's status, and keep track of the orders you have previously made.